Returns and Refunds
Our return window is 7 days, counted from the delivery date. Order date does not come into it.
What can come back
- Nothing has been used, fitted or altered.
- Packaging, tags and bundled items must all be in the return.
- You contacted us within the 7 days allowed after delivery.
- You have given us the order number and, for damage or a wrong item, pictures.
Items we cannot accept
- Anything used, installed, washed or modified after delivery.
- Anything raised later than 7 days after delivery.
- Anything that comes back without what it came with.
- Post-delivery damage, however it happened.
What to do
- Contact team@calaraplaza.shop with your order number and what you found.
- Include pictures where the goods are damaged, short or incorrect.
- You will get a written acknowledgement and return instructions. Do not post the item before it arrives.
- On arrival we inspect the return, and write to you with the decision.
Getting your money back
Prepaid money goes home to the handle it came from. Cash payments are repaid by transfer to details you supply in writing.
The delivery charge on the original order is refunded only where the fault was ours, meaning a damaged, incomplete or incorrect item. A change of mind does not carry the delivery charge back.
We release the refund as soon as the item passes inspection. The time it takes to appear rests with your bank rather than with us.
Replacement option
A replacement is available instead of a refund where we got the order wrong, as long as the item is still in stock.
Who to ask
Our returns desk sits at B1-B2, Roop Plaza Basement, Mirza Ismail Rd, Jayanti Market, Jaipur, Rajasthan 302001, India. Email team@calaraplaza.shop, or telephone +91 98285 30007. Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.