Cancelling an Order

There is one dividing line in this policy: dispatch. Up to that point you can cancel free of charge; past it, the return policy applies.

Cancelling before dispatch

Send the order number to team@calaraplaza.shop, or call +91 98285 30007. Any order still on our bench is cancelled straight away, free of charge.

Please do not wait. Orders move from the bench to the courier faster than most people expect.

Orders already in transit

Once the courier has the parcel it is beyond our reach. Refuse it at the door, or accept it and open a return.

A declined prepaid consignment is refunded on its return to us, after the usual inspection.

Refusing a COD delivery

With cash on delivery there is no money with us yet, so refusing the parcel ends the matter cleanly and there is nothing to refund. We would still appreciate a message telling us why.

We carry the outbound and return charges when a COD order is declined, and may ask for prepayment where this repeats.

Orders we cannot fulfil

Where stock has run out, a pincode cannot be delivered to, or a price was clearly in error, we cancel and refund the whole amount, with an explanation.

Clear mispricings are fixed, not fulfilled. We tend to ask if you would like it at the true price first.

The refund after a cancellation

A cancellation accepted before dispatch is refunded to the channel that paid: the same UPI handle for a prepaid order, or a transfer to the account details you give us in writing where the order was cash on delivery and somehow already settled.

The refund is initiated on the working day we confirm the cancellation. How long it takes to appear is up to your bank.

Getting hold of us

Send cancellations to team@calaraplaza.shop, or call +91 98285 30007 if the order is recent. Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.